In the event of a server downtime, our immediate response protocol kicks in. Our monitoring systems alert us the moment an issue arises, enabling our team to start diagnosing and resolving the problem often before you’re even aware there’s an issue.  Our SLAs (Service Level Agreements) typically promise response times within minutes to an hour, depending on the severity of the issue.

Absolutely. We offer server management services that are focused on optimising your servers while making sure that your IT overhead is reduced drastically. We increase the robustness and efficiency of your servers through custom server configurations, automation of simple tasks, and proactive server health management so that you can utilise your IT budget more effectively.

Among a number of different practices, we also implement regular security audits, firewall management, intrusion detection systems, malware and virus protection, and other technical measures (like security patches and updates) on time. Additionally, we provide strong access controls and encryption on both transmission and storage.

With us, you can get timely reports on your server’s health and performance tailored to your preferences. Typically, clients get monthly reports that include personalised key performance indicators along with a list of resolved issues, ongoing concerns, and recommendations. We are available round-the-clock to discuss these reports and any immediate concerns that you may have.

Yes. Our flexible services are designed to support your business at every step as it grows. Whether it’s about expanding your server capacity, bringing in new technologies, or moving to the cloud, we’ve got you covered. With the right expertise and resources, IMS Nucleii gives you the confidence to scale your server infrastructure seamlessly